If the order is canceled before shipment, a full refund will be issued without any deductions.
If the order is canceled after shipment, shipping costs will be deducted from the refund amount.
The product must be unused.
It must be in its original condition.
All accessories and original packaging must be included.
Products manufactured to the customer's specifications or with special requirements (unless there is a defect or the product does not conform to specifications).
The presence of a defect resulting from misuse or improper storage. 24-karat gold products (non-refundable under any circumstances).
The customer must clearly record a video of the shipment before opening it.
If a video is not provided documenting the condition of the shipment before opening, the return or refund request may be refused.
All orders are photographed and documented during preparation and packaging to ensure quality.
The product must be unused.
It must be in its original condition.
All accessories and packaging must be included.
Custom-made products or products with special specifications (unless a defect is present).
Damage resulting from misuse or improper handling.
Any damage resulting from customer use of the product.
All returned or exchanged products are inspected before acceptance.
The customer is responsible for return or exchange shipping costs unless the error is on the part of the store (incorrect or damaged product).
The company reserves the right to reject any order that does not meet the above conditions.
Thank you for your trust in Nazim Al-Lulu Diamond & Jewelry Company, and we wish you a sophisticated and luxurious shopping experience.
In case of payment via electronic methods, financial service fees will be deducted from the refund amount as follows:
Installment services (Tabby / Tamara): 10%
Apple Pay: 2.5%
Visa / MasterCard: 3.5%
STC Pay: 3%
Mada card: 2%
Shipping fees estimated by the courier company will also be deducted, and the company does not bear any of these charges.
